These Terms and Conditions ("Terms") are a binding agreement between you and OTDZEN LLC ("OTDZEN," "we," "us," or "our") governing your access to and use of the OTDZEN website, buyer workspace, quote-analysis tools, communications tools, Trust Center, support channels, and related products and services available through https://otdzen.app and related OTDZEN properties.
By accessing or using OTDZEN, creating an account, uploading materials, submitting a request, or using any service-related communication feature, you agree to these Terms. If you do not agree, do not use OTDZEN.
1. Eligibility and Account Responsibilities
You may use OTDZEN only if you are legally able to enter into a binding agreement and are using the service in compliance with applicable law. If you use OTDZEN on behalf of another person or entity, you represent that you have authority to bind that person or entity to these Terms.
You are responsible for:
- providing accurate, current, and complete information;
- maintaining the confidentiality of your account credentials;
- controlling access to your devices and account;
- promptly updating account information when it changes; and
- all activity that occurs under your account, except to the extent caused by our breach of these Terms or applicable law.
We may suspend or terminate access if we reasonably believe your account is being used unlawfully, fraudulently, abusively, or in a way that creates risk for OTDZEN or others.
2. Description of the Service
OTDZEN is buyer-side software designed to help users organize and negotiate new-car purchase workflows through digital channels. Depending on the features you use, OTDZEN may allow you to:
- create a vehicle request;
- upload or paste quote materials;
- analyze, normalize, and compare pricing information;
- review add-ons, fees, and closing drift;
- document dealership communications;
- route active request communications through approved digital channels; and
- manage buyer approvals for higher-risk actions.
OTDZEN is not the dealership selling the vehicle. OTDZEN is not a lender, insurer, dealership, financing source, or guarantor of any transaction. OTDZEN does not manufacture, inventory, own, or deliver vehicles. Unless expressly stated in a separate state-specific disclosure, OTDZEN provides software, workflow, analysis, and communication tools and does not become the seller, creditor, or insurer in any vehicle transaction.
3. No Guarantee of Savings, Quotes, Inventory, or Completion
OTDZEN does not guarantee:
- that you will obtain quotes from any dealership;
- that any quoted price, fee breakdown, rebate, financing term, or availability will remain accurate or available;
- that a dealership will respond, honor a quote, match a competitor, or complete a transaction;
- that inventory shown or referenced will still be available;
- that using OTDZEN will produce savings; or
- that any transaction will close.
Quotes, parsed economics, fee flags, rankings, summaries, recommendations, negotiation suggestions, and automated drafts may contain errors, omissions, or misinterpretations. You must review all pricing, deal terms, financing terms, contracts, and paperwork before acting.
4. Buyer Approval Gates and High-Risk Actions
OTDZEN is designed to keep the buyer in control at key decision points. Unless OTDZEN clearly tells you otherwise in writing, OTDZEN does not have authority to make the following decisions for you without your explicit approval:
- authorizing a deposit or payment;
- submitting a financing or credit application;
- releasing identity or sensitive information beyond what you have authorized;
- authorizing title, registration, or trade-related actions;
- accepting a purchase order, retail installment contract, lease agreement, or similar binding document;
- signing documents; or
- making other legally or financially binding commitments.
If you proceed with any such step, you remain responsible for reviewing the action and its consequences.
5. Communications and Consent
A. Service communications
You agree that OTDZEN may send you service-related communications by email, in-product notice, or other channels reasonably necessary to operate the service, including request updates, support messages, confirmations, security notifications, and approval prompts.
B. Optional SMS
Where SMS is offered, it is intended for opt-in, customer-care style communications tied to an active buyer-authorized vehicle quote request or support interaction. SMS is not general marketing signup and is not voice-call consent. If you opt in to SMS:
- message frequency varies;
- message and data rates may apply;
- you can reply STOP to opt out;
- you can reply HELP for help; and
- SMS consent is not a condition of purchase.
By providing a phone number and opting in, you represent that you are authorized to receive messages at that number. You are responsible for any charges imposed by your mobile carrier.
Public SMS opt-in flow
Buyer end users opt in by visiting https://otdzen.app, starting or updating a vehicle quote request, entering their mobile number, and separately checking an unchecked consent box agreeing to receive recurring SMS from OTDZEN about that active request. At the time of collection, OTDZEN discloses that message frequency varies, message and data rates may apply, consent is not a condition of purchase, and that users can reply HELP for help or STOP to opt out. The opt-in language links to the Privacy Policy at https://otdzen.app/privacy-policy and the Terms and Conditions at https://otdzen.app/terms-and-conditions.
The current SMS opt-in language is: "By checking this box, I agree to receive recurring text messages from OTDZEN about my active vehicle quote request. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to cancel. Consent is not a condition of purchase. See Privacy Policy and Terms and Conditions."
OTDZEN records the consent event, including the submitted number, timestamp, source page, and the consent-language version presented at opt-in. OTDZEN does not treat a phone number alone as SMS consent.
C. Communications with dealerships
If you authorize OTDZEN to assist with an active request, OTDZEN may facilitate or document communications with dealerships through digital channels such as email, webforms, webchat, or opt-in SMS where supported. These communications may be logged, summarized, parsed, stored, and used to operate the service, improve workflows, preserve audit trails, and enforce approval rules.
6. Fees, Billing, Cancellations, and Refunds
Certain OTDZEN features may require payment, subscription enrollment, per-request fees, or other charges. Pricing, billing cadence, and any service-specific terms will be disclosed at checkout, on the order page, or in the product interface at the time of purchase.
By purchasing paid features, you authorize OTDZEN and its payment processors to charge the amounts you agree to pay, plus applicable taxes and fees.
Unless otherwise required by law or expressly stated on the order page:
- subscriptions automatically renew until canceled;
- subscriptions may be canceled at any time and remain active through the end of the paid billing period;
- subscription fees are generally non-refundable once billed, except where required by law or where OTDZEN expressly grants a refund or service credit;
- per-vehicle or one-time workflow fees are refundable before OTDZEN materially begins work on the specific paid request;
- once material work begins on a per-vehicle workflow, those fees are generally non-refundable; and
- billing errors, duplicate charges, or service-side technical failures may be reviewed for a full or partial refund or service credit at OTDZEN's discretion.
Refund Policy
Unless a different offer, order page, or plan term says otherwise, the following refund rules apply:
- monthly or recurring subscriptions may be canceled at any time, but cancellation takes effect at the end of the current billing period and previously charged subscription fees are not prorated or refunded unless required by law or expressly granted by OTDZEN;
- a one-time or per-vehicle service fee is fully refundable if you cancel before OTDZEN materially begins work on the specific paid request;
- for refund purposes, material work begins when OTDZEN starts dealer outreach, sends request-specific communications, performs request-specific quote analysis, or otherwise begins the paid negotiation workflow for that request;
- if you cancel after material work has begun, the applicable one-time or per-vehicle fee is generally non-refundable;
- if OTDZEN charges you in error, duplicates a charge, or a service-side technical failure prevents material access to a paid feature, contact quotes@otdzen.com and OTDZEN may issue a full or partial refund or service credit as appropriate; and
- nothing in this section limits any non-waivable rights you may have under applicable law.
We may change fees or billing terms prospectively by updating the applicable pricing or providing notice where required.
7. User Content and License
You retain ownership of the content, files, messages, images, worksheets, emails, and other materials you submit to OTDZEN ("User Content"), subject to the rights you grant in these Terms.
You grant OTDZEN a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, analyze, adapt, display, and use User Content as reasonably necessary to:
- provide and improve the service;
- analyze quotes and paperwork;
- facilitate or document communications;
- enforce approval rules;
- maintain security and audit records;
- troubleshoot, support, and test the service; and
- comply with legal obligations.
You represent that you have the rights needed to submit User Content and to authorize OTDZEN to use it as described in these Terms.
8. Acceptable Use
You agree not to:
- use OTDZEN for unlawful, fraudulent, deceptive, abusive, or harassing purposes;
- impersonate another person or misrepresent your identity, authority, or intent;
- submit false, infringing, or unauthorized content;
- interfere with or disrupt the service or its security;
- attempt to reverse engineer, scrape, or extract source code or models except as permitted by law;
- use the service to spam dealerships or third parties outside the intended workflow;
- bypass approval gates or technical safeguards; or
- use OTDZEN in violation of dealership site terms, carrier rules, or applicable communications law.
We may investigate, suspend, limit, or terminate access for violations of this section.
9. Third-Party Services and Dealership Interactions
OTDZEN relies on and interacts with third-party services and independent businesses, including dealerships, communications providers, hosting providers, analytics tools, payment processors, and infrastructure vendors. OTDZEN is not responsible for the acts, omissions, content, pricing, inventory, policies, or systems of those third parties.
Any transaction between you and a dealership, lender, insurer, payment processor, or other third party is between you and that third party unless OTDZEN expressly states otherwise in writing.
10. Intellectual Property
OTDZEN and its licensors own all rights, title, and interest in the OTDZEN service, software, design, branding, content (excluding User Content), text, graphics, workflows, and related intellectual property. Subject to your compliance with these Terms, OTDZEN grants you a limited, revocable, non-exclusive, non-transferable right to use the service for its intended purpose.
You may not copy, modify, distribute, sell, sublicense, or create derivative works from OTDZEN except as expressly permitted by us in writing or by applicable law.
11. Disclaimers
OTDZEN is provided on an "as is" and "as available" basis to the fullest extent permitted by law. OTDZEN disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade.
Without limiting the foregoing, OTDZEN does not warrant that:
- the service will be uninterrupted, error-free, or secure;
- quotes, parsing outputs, rankings, or recommendations will be complete, accurate, or current;
- dealership communications will succeed or be honored; or
- the service will meet your expectations or achieve any specific savings or transaction outcome.
Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
12. Limitation of Liability
To the fullest extent permitted by law, OTDZEN LLC and its officers, managers, employees, contractors, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or other intangible losses, arising out of or related to your use of or inability to use OTDZEN.
To the fullest extent permitted by law, OTDZEN's total liability for all claims arising out of or relating to the service or these Terms will not exceed the greater of:
- the amount you paid to OTDZEN for the specific paid service giving rise to the claim during the 12 months before the event giving rise to liability; or
- $100.
Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnity
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless OTDZEN LLC and its officers, managers, employees, contractors, affiliates, and service providers from and against claims, damages, liabilities, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:
- your use of OTDZEN;
- your User Content;
- your violation of these Terms;
- your violation of applicable law; or
- your dealings with dealerships or other third parties.
14. Termination
You may stop using OTDZEN at any time. We may suspend or terminate your access at any time if we reasonably believe:
- you violated these Terms;
- your use creates risk or legal exposure for OTDZEN or others;
- continued service is impracticable, unlawful, or harmful; or
- we are discontinuing the relevant service.
Sections that by their nature should survive termination will survive, including provisions regarding fees owed, intellectual property, disclaimers, limitations of liability, indemnity, dispute resolution, and our rights to maintain business and compliance records.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of Texas, without regard to conflict-of-law principles, except to the extent superseded by applicable federal law.
Before filing a claim, you agree to contact OTDZEN at quotes@otdzen.com and give us a reasonable opportunity to try to resolve the dispute informally. If a dispute cannot be resolved informally, either party may bring the dispute in the courts described below. Nothing in these Terms prevents either party from seeking eligible relief in small claims court.
Unless otherwise required by law or set forth in the final dispute provision, you and OTDZEN agree that any dispute arising out of or relating to these Terms or the service will be brought in the state or federal courts located in Dallas County, Texas, and each party consents to personal jurisdiction and venue there.
16. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will update the Effective Date above and may provide additional notice where appropriate. Your continued use of OTDZEN after updated Terms become effective means the updated Terms apply going forward.
17. Contact Information
OTDZEN LLC
539 W. Commerce St #3769
Dallas, TX 75208
Email: quotes@otdzen.com
If you have questions about these Terms, contact quotes@otdzen.com.